Elevated errors on imports of O365 Calendars [office365]
Mar 8, 23:58 UTCResolved - We've finished deploying the fix and confirmed it is working as intended.Mar 8, 22:47 UTCIdentified - Working with Microsoft, we've identified the issue. We're working on a...
View Article[us-west-1] Delays in inbound and outbound messages, real time events and...
May 4, 23:05 UTCResolved - This incident has been resolved.May 4, 21:28 UTCMonitoring - A fix has been implemented and we are monitoring the results.May 4, 21:24 UTCUpdate - We are continuing to work...
View ArticleSearch is degraded for some customers in US [by_company_00003]
May 26, 22:54 UTCResolved - This incident has been resolved.May 26, 22:34 UTCMonitoring - We have recovered from search indexing delays and are caught up on the search indexing backlog. We are keeping...
View ArticleFront not responding to some actions and delay in sending/receiving some...
May 30, 15:53 UTCResolved - This incident has been resolved.May 30, 15:40 UTCUpdate - We are continuing to monitor for any further issues.May 30, 15:30 UTCMonitoring - A fix has been implemented and we...
View ArticleDelays in receiving new messages and processing rules
Jul 26, 17:22 UTCResolved - This incident has been resolved.Jul 26, 17:17 UTCUpdate - We are continuing to monitor for any further issues.Jul 26, 17:00 UTCMonitoring - A fix has been implemented. New...
View ArticleApp availability issues, delays in message delivery, delays in message...
Aug 5, 03:30 UTCResolved - From Saturday 2023-08-05 03:30 to 03:51 UTC, a subset of US customers experienced a series of interruptions in message delivery, message imports, and access to the app. This...
View ArticleFront web application unresponsive after login or refresh
Aug 16, 01:00 UTCResolved - From Wednesday 2023-08-16 01:02 to 01:37 UTC, users may have seen a blank or unresponsive page when logging into Front or after refreshing the page. A bug in the front-end...
View ArticleApp unavailable for a subset of customers in us-west-2...
Aug 21, 04:37 UTCResolved - This incident has been resolved.Aug 21, 04:00 UTCMonitoring - The import of the message backlog is complete.Aug 21, 03:54 UTCUpdate - We've identified and resolved the issue...
View ArticleDelay in API completion for customers in us-west-1 [us-west-1][by-company-00017]
Aug 30, 15:30 UTCResolved - Customers experience longer wait times for actions done in Front Client. Some could wait up to 25 seconds for an action to complete. Incident from 8:45am through 9:25 am PDT
View ArticlePartner incident impacting Front Channel Creation and Onboarding
Aug 31, 02:29 UTCResolved - Partner APIs are now operational and will continue to be monitored. We will provide further updates if further impact occurs.Aug 31, 02:18 UTCUpdate - We are continuing to...
View ArticleFront is less responsive for some customers in us-west-1...
Aug 31, 16:55 UTCResolved - This incident has been resolved.Aug 31, 16:34 UTCIdentified - We have identified a potential cause, and are beginning to see the app's responsiveness improving.Aug 31, 15:23...
View ArticleFront is less responsive for some customers in us-west-1...
Sep 5, 17:41 UTCResolved - This incident has been resolved.Sep 5, 17:10 UTCUpdate - The team has implemented measures, and we are beginning to see improvements.Sep 5, 16:36 UTCUpdate - We've identified...
View ArticleFront is less responsive for some customers in us-west-1...
Sep 6, 16:53 UTCResolved - This incident has been resolved.Sep 6, 16:39 UTCMonitoring - The team has implemented measures, and we are beginning to see improvements.Sep 6, 16:31 UTCUpdate - We've...
View ArticleApp is intermittently slow
Sep 21, 01:24 UTCResolved - This incident has been resolved.Sep 21, 01:03 UTCMonitoring - App performance has returned to normal. We are continuing to investigate and monitor app performance.Sep 21,...
View ArticleScheduled Database Maintenance [us-west-2]
Oct 22, 07:31 UTCCompleted - The scheduled maintenance has been completed.Oct 22, 07:22 UTCVerifying - Verification is currently underway for the maintenance items.Oct 22, 07:01 UTCIn progress -...
View ArticleDelays in rules and deliverability of emails for customers
Oct 26, 18:14 UTCResolved - All impacted regions updated, customer impact has been resolved.Oct 26, 18:10 UTCUpdate - All US West 1 customer events are resolved.Oct 26, 18:09 UTCUpdate - All EU West 1...
View ArticleRules settings page unavailable
Nov 8, 10:00 UTCResolved - From 09:09 to 10:15 UTC on Wednesday, Nov. 8, the Rules settings page was not accessible. Users are unable to view, create, or update rules. Evaluation of existing rules was...
View ArticleFront less responsive or inaccessible for some customers...
Nov 9, 18:00 UTCResolved - Front application less responsive or inaccessible for some customers between 18:00 and 18:30 UTC due to high latency / timeouts from Front's backend.
View ArticleFront less responsive or inaccessible for some customers...
Nov 10, 03:34 UTCResolved - This incident has been resolved.Nov 10, 02:16 UTCUpdate - Front application less responsive or inaccessible for some customers due to high latency / timeouts from Front's...
View ArticleDelay in rules and deliverability of emails for customers [us-west-1]
Nov 10, 14:37 UTCResolved - This incident has been resolved.Nov 10, 14:25 UTCUpdate - We are continuing to monitor for any further issues.Nov 10, 14:07 UTCMonitoring - A fix has been implemented and...
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