Scheduled Database Maintenance [eu-west-1]
THIS IS A SCHEDULED EVENT Dec 31, 02:00 - 03:00 UTCDec 12, 22:43 UTCScheduled - Between Sunday 2023-12-31 0200 UTC and Sunday 2023-12-31 0300 UTC, customers in our eu-west-1 data center region may...
View ArticleScheduled Database Maintenance [us-west-2]
THIS IS A SCHEDULED EVENT Dec 31, 08:00 - 09:00 UTCDec 12, 22:45 UTCScheduled - Between Sunday 2023-12-31 0800 UTC and Sunday 2023-12-31 0900 UTC, customers in our us-west-2 data center region may...
View ArticleErrors sending Intercom replies [intercom]
Dec 21, 20:11 UTCResolved - This incident has been resolved.Dec 21, 19:36 UTCMonitoring - A fix has been deployed for this issue and we are monitoring sending and receiving for Intercom channels.Dec...
View ArticleScheduled Database Maintenance [us-west-1]
THIS IS A SCHEDULED EVENT Jan 7, 2024, 08:00 - 09:00 UTCDec 18, 18:21 UTCScheduled - Between Sunday 2023-01-07 0800 UTC and Sunday 2023-01-07 0900 UTC, customers in our us-west-1 data center region may...
View Article[eu-west-1] Failures in dropdown search suggestions
Jan 3, 21:35 UTCResolved - This incident has been resolved.Jan 3, 21:18 UTCMonitoring - A fix has been deployed and appears to have resolved issues with search suggestions and contact autocompletion....
View Article[office365] Channel Reauthentication Errors
Jan 3, 23:02 UTCResolved - This incident has been resolved.Jan 3, 22:27 UTCUpdate - We are continuing to monitor for any further issues.Jan 3, 22:04 UTCMonitoring - Front has run a command to restore...
View ArticleFront Chat Inaccessible
Jan 10, 19:00 UTCResolved - Front Chat was unavailable for approximately 20 minutes. The issue was quickly identified and service has been fully restored.
View ArticleUnstable infrastructure is causing Degraded performances across Front for...
Jan 24, 23:07 UTCResolved - This incident has been resolved.Jan 24, 22:40 UTCUpdate - The performance of the app should now be back to normal. We are still monitoring the situation.Jan 24, 21:18...
View ArticlePartner Incident Impacting New Facebook and Instagram Channels
Feb 16, 02:33 UTCResolved - This incident has been resolved.Feb 16, 02:31 UTCMonitoring - Monitoring the issue based on partner updates. Impacting only new channel creations for Facebook and Instagram...
View ArticleIntermittent API errors
Feb 18, 19:10 UTCResolved - Front has resolved this incident. It was caused by a large unexpected increase in web traffic. We have put additional safeguards in place and will continue to monitor the...
View Article[us-west-2][by_company_00004] Front is not responsive
Mar 12, 16:56 UTCResolved - This incident has been resolved.Mar 12, 16:37 UTCMonitoring - A fix has been implemented and we are seeing less failures. We are monitoring.Mar 12, 17:05 UTCIdentified - We...
View Article[eu-west-1][by_company_00004] Front inaccessible
Mar 13, 15:55 UTCResolved - This incident has been resolved.Mar 13, 15:30 UTCMonitoring - A fix has been implemented and we are monitoring the results.Mar 13, 14:35 UTCIdentified - We have identified...
View Article[us-west-1][us-west-2][eu-west-1] Chat Inaccesible
Apr 15, 21:04 UTCResolved - Issue resolved, chat functional for all customers.Apr 15, 20:51 UTCMonitoring - Identified, mitigated, and continuing to monitor chat for customers.Apr 15, 20:47...
View ArticleAutomated emails from Front are delayed - notifications, invites to your...
May 23, 04:46 UTCResolved - This incident has been resolved.May 23, 04:37 UTCMonitoring - A fix has been implemented and we are monitoring the results.May 23, 04:09 UTCUpdate - Critical transactional...
View ArticleSome customers are experiencing delays in sending emails [sendgrid]
Jul 31, 14:19 UTCResolved - This incident has been resolved.Jul 31, 14:01 UTCInvestigating - We are currently investigating this issue.
View ArticleApp is intermittently slow [us-west-1][by_company_00009]
Aug 7, 22:42 UTCResolved - This incident has been resolved.Aug 7, 21:25 UTCIdentified - We have found something that appears to mitigate this issue. We are continuing to investigate.Aug 7, 20:31...
View ArticleApp is intermittently slow [us-west-1][by_company_00009]
Aug 9, 01:42 UTCResolved - This incident is currently resolved. We've scheduled a database maintenance for later today to prevent the issue from reoccurring:...
View ArticleEmergency database maintenance [us-west-1][by_company_00009]
Aug 9, 04:17 UTCCompleted - The emergency maintenance has been completed with less than 5 minutes of downtime.Aug 9, 03:40 UTCIn progress - Scheduled maintenance is currently in progress. We will...
View ArticleFailures to send emails on Gmail channels [gmail]
Aug 9, 16:38 UTCResolved - Almost all Gmail traffic has now returned to a healthy state, with our retry mechanisms expected to restore full service to the small number of channels that are experiencing...
View ArticleFailures to send emails on Gmail channels [gmail]
Aug 9, 23:39 UTCResolved - A workaround has been implemented and we've observed a full recovery.Aug 9, 22:32 UTCIdentified - We have identified an issue and filed a bug report with Google. In the...
View ArticleUnable to sign in using Google
Aug 10, 02:36 UTCResolved - Between our workaround, and potentially changes by Google, this issue has been resolved.Aug 10, 00:05 UTCMonitoring - A workaround has been implemented and we are monitoring...
View ArticleDegraded performance in us-west-2 [us-west-2]
Aug 29, 10:05 UTCResolved - This incident has been resolved.Aug 29, 09:51 UTCMonitoring - We're beginning to see new deployments coming online. We're continuing to monitor the health of the cluster.Aug...
View ArticleDelays in sending and receiving Gmail messages [gmail]
Sep 13, 19:25 UTCResolved - All channels should be back to normal now.Sep 13, 19:19 UTCUpdate - Some channels are still experiencing delays as we import the backlog of messages received while Gmail was...
View ArticleDifficulties accessing Front on desktop and mobile in eu-west-1 region...
Sep 23, 11:30 UTCResolved - Application performance has appeared to return to normal for eu-west-1 users.Sep 23, 11:07 UTCIdentified - We believe we've identified the problem which caused a temporary...
View ArticleIncreased error rate sending and receiving messages on email-based channels
Sep 28, 02:51 UTCResolved - This incident has been resolved.Sep 28, 02:21 UTCUpdate - Customers in us-west-2 and eu-west-1 regions have fully recovered. We are still working through the incoming...
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