Front less responsive or inaccessible for some customers...
Nov 10, 20:55 UTCResolved - This incident has been resolved. We will continue to monitor for issues.Nov 10, 19:45 UTCMonitoring - Error rates have subsided, but Front will continue to monitor for any...
View ArticleScheduled Database Maintenance [eu-west-1]
Nov 12, 03:23 UTCCompleted - The scheduled maintenance has been completed.Nov 12, 03:19 UTCVerifying - Verification is currently underway for the maintenance items.Nov 12, 02:00 UTCIn progress -...
View ArticleDelays ingesting Gmail messages [gmail]
Nov 16, 21:00 UTCResolved - All services have been fully restored and are stable.Nov 16, 20:25 UTCUpdate - Sending and receiving emails through Gmail has been restored and the system is fully...
View ArticleScheduled Database Maintenance [us-west-1]
Nov 19, 08:24 UTCCompleted - The scheduled maintenance has been completed.Nov 19, 08:13 UTCVerifying - Verification is currently underway for the maintenance items.Nov 19, 08:00 UTCIn progress -...
View ArticleFront is less responsive for some customers in us-west-1...
Nov 27, 17:31 UTCResolved - This incident has been resolved.Nov 27, 17:06 UTCMonitoring - A fix has been implemented and we are monitoring the results.Nov 27, 17:04 UTCInvestigating - We're seeing...
View ArticleOffice365 channels incorrectly marked offline [office365]
Dec 7, 13:31 UTCResolved - This incident has been resolved.Dec 7, 13:26 UTCMonitoring - We backfilled all the concerned channels back online.Dec 7, 12:46 UTCIdentified - We've received multiple reports...
View ArticlePermission errors on some O365 channels [office365]
Dec 8, 01:27 UTCResolved - All Office365 channels that still need to be re-authorized are now correctly identified by in-app warnings. Re-authorizing those channels will resolve send/receive...
View ArticleScheduled Database Maintenance [eu-west-1]
THIS IS A SCHEDULED EVENT Dec 31, 02:00 - 03:00 UTCDec 12, 22:43 UTCScheduled - Between Sunday 2023-12-31 0200 UTC and Sunday 2023-12-31 0300 UTC, customers in our eu-west-1 data center region may...
View ArticleScheduled Database Maintenance [us-west-2]
THIS IS A SCHEDULED EVENT Dec 31, 08:00 - 09:00 UTCDec 12, 22:45 UTCScheduled - Between Sunday 2023-12-31 0800 UTC and Sunday 2023-12-31 0900 UTC, customers in our us-west-2 data center region may...
View ArticleErrors sending Intercom replies [intercom]
Dec 21, 20:11 UTCResolved - This incident has been resolved.Dec 21, 19:36 UTCMonitoring - A fix has been deployed for this issue and we are monitoring sending and receiving for Intercom channels.Dec...
View ArticleScheduled Database Maintenance [us-west-1]
THIS IS A SCHEDULED EVENT Jan 7, 2024, 08:00 - 09:00 UTCDec 18, 18:21 UTCScheduled - Between Sunday 2023-01-07 0800 UTC and Sunday 2023-01-07 0900 UTC, customers in our us-west-1 data center region may...
View Article[eu-west-1] Failures in dropdown search suggestions
Jan 3, 21:35 UTCResolved - This incident has been resolved.Jan 3, 21:18 UTCMonitoring - A fix has been deployed and appears to have resolved issues with search suggestions and contact autocompletion....
View Article[office365] Channel Reauthentication Errors
Jan 3, 23:02 UTCResolved - This incident has been resolved.Jan 3, 22:27 UTCUpdate - We are continuing to monitor for any further issues.Jan 3, 22:04 UTCMonitoring - Front has run a command to restore...
View ArticleFront Chat Inaccessible
Jan 10, 19:00 UTCResolved - Front Chat was unavailable for approximately 20 minutes. The issue was quickly identified and service has been fully restored.
View ArticleUnstable infrastructure is causing Degraded performances across Front for...
Jan 24, 23:07 UTCResolved - This incident has been resolved.Jan 24, 22:40 UTCUpdate - The performance of the app should now be back to normal. We are still monitoring the situation.Jan 24, 21:18...
View ArticlePartner Incident Impacting New Facebook and Instagram Channels
Feb 16, 02:33 UTCResolved - This incident has been resolved.Feb 16, 02:31 UTCMonitoring - Monitoring the issue based on partner updates. Impacting only new channel creations for Facebook and Instagram...
View ArticleIntermittent API errors
Feb 18, 19:10 UTCResolved - Front has resolved this incident. It was caused by a large unexpected increase in web traffic. We have put additional safeguards in place and will continue to monitor the...
View Article[us-west-2][by_company_00004] Front is not responsive
Mar 12, 16:56 UTCResolved - This incident has been resolved.Mar 12, 16:37 UTCMonitoring - A fix has been implemented and we are seeing less failures. We are monitoring.Mar 12, 17:05 UTCIdentified - We...
View Article[eu-west-1][by_company_00004] Front inaccessible
Mar 13, 15:55 UTCResolved - This incident has been resolved.Mar 13, 15:30 UTCMonitoring - A fix has been implemented and we are monitoring the results.Mar 13, 14:35 UTCIdentified - We have identified...
View Article[us-west-1][us-west-2][eu-west-1] Chat Inaccesible
Apr 15, 21:04 UTCResolved - Issue resolved, chat functional for all customers.Apr 15, 20:51 UTCMonitoring - Identified, mitigated, and continuing to monitor chat for customers.Apr 15, 20:47...
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