Automated emails from Front are delayed - notifications, invites to your...
May 23, 04:46 UTCResolved - This incident has been resolved.May 23, 04:37 UTCMonitoring - A fix has been implemented and we are monitoring the results.May 23, 04:09 UTCUpdate - Critical transactional...
View ArticleSome customers are experiencing delays in sending emails [sendgrid]
Jul 31, 14:19 UTCResolved - This incident has been resolved.Jul 31, 14:01 UTCInvestigating - We are currently investigating this issue.
View ArticleApp is intermittently slow [us-west-1][by_company_00009]
Aug 7, 22:42 UTCResolved - This incident has been resolved.Aug 7, 21:25 UTCIdentified - We have found something that appears to mitigate this issue. We are continuing to investigate.Aug 7, 20:31...
View ArticleApp is intermittently slow [us-west-1][by_company_00009]
Aug 9, 01:42 UTCResolved - This incident is currently resolved. We've scheduled a database maintenance for later today to prevent the issue from reoccurring:...
View ArticleEmergency database maintenance [us-west-1][by_company_00009]
Aug 9, 04:17 UTCCompleted - The emergency maintenance has been completed with less than 5 minutes of downtime.Aug 9, 03:40 UTCIn progress - Scheduled maintenance is currently in progress. We will...
View ArticleFailures to send emails on Gmail channels [gmail]
Aug 9, 16:38 UTCResolved - Almost all Gmail traffic has now returned to a healthy state, with our retry mechanisms expected to restore full service to the small number of channels that are experiencing...
View ArticleFailures to send emails on Gmail channels [gmail]
Aug 9, 23:39 UTCResolved - A workaround has been implemented and we've observed a full recovery.Aug 9, 22:32 UTCIdentified - We have identified an issue and filed a bug report with Google. In the...
View ArticleUnable to sign in using Google
Aug 10, 02:36 UTCResolved - Between our workaround, and potentially changes by Google, this issue has been resolved.Aug 10, 00:05 UTCMonitoring - A workaround has been implemented and we are monitoring...
View ArticleDegraded performance in us-west-2 [us-west-2]
Aug 29, 10:05 UTCResolved - This incident has been resolved.Aug 29, 09:51 UTCMonitoring - We're beginning to see new deployments coming online. We're continuing to monitor the health of the cluster.Aug...
View ArticleDelays in sending and receiving Gmail messages [gmail]
Sep 13, 19:25 UTCResolved - All channels should be back to normal now.Sep 13, 19:19 UTCUpdate - Some channels are still experiencing delays as we import the backlog of messages received while Gmail was...
View ArticleDifficulties accessing Front on desktop and mobile in eu-west-1 region...
Sep 23, 11:30 UTCResolved - Application performance has appeared to return to normal for eu-west-1 users.Sep 23, 11:07 UTCIdentified - We believe we've identified the problem which caused a temporary...
View ArticleIncreased error rate sending and receiving messages on email-based channels
Sep 28, 02:51 UTCResolved - This incident has been resolved.Sep 28, 02:21 UTCUpdate - Customers in us-west-2 and eu-west-1 regions have fully recovered. We are still working through the incoming...
View Article[by_company_00017] Elevated loading times for some customers in us-west-1
Oct 29, 13:15 UTCResolved - This incident has been resolved.Oct 29, 12:47 UTCMonitoring - We have put in place mitigations and are seeing a return to normal performance. We're continuing to monitor.Oct...
View Article[us-west-2] Increased failure rate on public API
Nov 18, 22:18 UTCResolved - This incident has been resolved.Nov 18, 20:44 UTCMonitoring - The increased rate of errors has subsided as of approximately 10 minutes ago, but we are still determining the...
View ArticleExchange Online mailboxes sync delay [office365]
Nov 26, 02:52 UTCResolved - This incident has been resolved.Nov 26, 00:07 UTCUpdate - Our systems have fully recovered. We are now retrying failed tasks.Nov 25, 20:26 UTCMonitoring - Microsoft deployed...
View ArticleFront AI features outage
Dec 11, 23:30 UTCResolved - This caused numerous Front AI features to be unavailable, including AI Answers, AI Tagging (beta), Suggested Replies(beta), AI Compose, and AI Translate (beta)....
View ArticleAutomated emails from Front are delayed - notifications, invites to your...
Dec 18, 20:41 UTCResolved - This incident has been relsolved.Dec 18, 20:06 UTCMonitoring - We've worked with our provider and remediated the issue. We'll continue to monitor.Dec 18, 19:38 UTCUpdate -...
View ArticleAI answers for Chat errors
Dec 27, 00:01 UTCResolved - This incident has been resolved.Dec 26, 23:19 UTCUpdate - We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.Dec 26, 23:18...
View ArticleEmergency Database Maintenance - Chat and Knowledge Base
Jan 12, 06:34 UTCCompleted - The scheduled database upgrade has been completed.Jan 12, 06:29 UTCVerifying - Verification is currently underway as we bring the database back up and process delayed...
View ArticleDelays ingesting emails [gmail]
Feb 12, 21:39 UTCResolved - This incident has been resolved.Feb 12, 21:00 UTCIdentified - We're currently processing a backlog of Gmail messages.Messages received after 8:25pm UTC are not impacted.
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