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Increased error rate sending and receiving messages on email-based channels

Sep 28, 02:51 UTC
Resolved - This incident has been resolved.

Sep 28, 02:21 UTC
Update - Customers in us-west-2 and eu-west-1 regions have fully recovered. We are still working through the incoming message backlog on us-west-1.

Sep 27, 21:47 UTC
Monitoring - The fix has been deployed and we are seeing email delivery services have recovered. We're monitoring and catching up on backlog so there might be residual delays.

Sep 27, 21:27 UTC
Update - We have validated the fix and are in the process of doing a manual deploy to circumvent the current Docker outage.

Sep 27, 21:02 UTC
Update - We are validating the fix in our staging environment.

Sep 27, 20:38 UTC
Identified - We have identified the cause of the issue and are working on a fix. The issue affects some but not all channels.

Sep 27, 20:25 UTC
Update - We are continuing to investigate this issue.

Sep 27, 20:25 UTC
Investigating - We are currently investigating this issue.


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