Dec 21, 20:11 UTC
Resolved - This incident has been resolved.
Dec 21, 19:36 UTC
Monitoring - A fix has been deployed for this issue and we are monitoring sending and receiving for Intercom channels.
Dec 21, 18:54 UTC
Investigating - We have identified an issue with sending Intercom replies to conversations created before 04:00 UTC. Our engineers are working on a solution and estimate that the issue will be resolved in the next hour.