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App unavailable for a subset of customers in us-west-2 [us-west-2][by_company_00003]

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Aug 21, 04:37 UTC
Resolved - This incident has been resolved.

Aug 21, 04:00 UTC
Monitoring - The import of the message backlog is complete.

Aug 21, 03:54 UTC
Update - We've identified and resolved the issue preventing app startup.

Aug 21, 03:51 UTC
Update - We've investigating a related issue that's been reported with app startup.

Aug 21, 03:40 UTC
Identified - After investigation, we've confirmed no data was lost, and the app is now fully functional. We're importing a backlog of messages that were received during the outage.

Aug 21, 03:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 21, 03:32 UTC
Update - We've identified the issue and are working to remediate.

Aug 21, 03:26 UTC
Identified - The issue has been identified and a fix is being implemented.

Aug 21, 03:18 UTC
Investigating - One of the databases is experiencing performance problems. We are currently investigating the issue.


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