Failures to send emails on Gmail channels [gmail]
Aug 9, 16:38 UTCResolved - Almost all Gmail traffic has now returned to a healthy state, with our retry mechanisms expected to restore full service to the small number of channels that are experiencing...
View ArticleFailures to send emails on Gmail channels [gmail]
Aug 9, 23:39 UTCResolved - A workaround has been implemented and we've observed a full recovery.Aug 9, 22:32 UTCIdentified - We have identified an issue and filed a bug report with Google. In the...
View ArticleUnable to sign in using Google
Aug 10, 02:36 UTCResolved - Between our workaround, and potentially changes by Google, this issue has been resolved.Aug 10, 00:05 UTCMonitoring - A workaround has been implemented and we are monitoring...
View ArticleDegraded performance in us-west-2 [us-west-2]
Aug 29, 10:05 UTCResolved - This incident has been resolved.Aug 29, 09:51 UTCMonitoring - We're beginning to see new deployments coming online. We're continuing to monitor the health of the cluster.Aug...
View ArticleDelays in sending and receiving Gmail messages [gmail]
Sep 13, 19:25 UTCResolved - All channels should be back to normal now.Sep 13, 19:19 UTCUpdate - Some channels are still experiencing delays as we import the backlog of messages received while Gmail was...
View ArticleDifficulties accessing Front on desktop and mobile in eu-west-1 region...
Sep 23, 11:30 UTCResolved - Application performance has appeared to return to normal for eu-west-1 users.Sep 23, 11:07 UTCIdentified - We believe we've identified the problem which caused a temporary...
View ArticleIncreased error rate sending and receiving messages on email-based channels
Sep 28, 02:51 UTCResolved - This incident has been resolved.Sep 28, 02:21 UTCUpdate - Customers in us-west-2 and eu-west-1 regions have fully recovered. We are still working through the incoming...
View Article[by_company_00017] Elevated loading times for some customers in us-west-1
Oct 29, 13:15 UTCResolved - This incident has been resolved.Oct 29, 12:47 UTCMonitoring - We have put in place mitigations and are seeing a return to normal performance. We're continuing to monitor.Oct...
View Article[us-west-2] Increased failure rate on public API
Nov 18, 22:18 UTCResolved - This incident has been resolved.Nov 18, 20:44 UTCMonitoring - The increased rate of errors has subsided as of approximately 10 minutes ago, but we are still determining the...
View ArticleExchange Online mailboxes sync delay [office365]
Nov 26, 02:52 UTCResolved - This incident has been resolved.Nov 26, 00:07 UTCUpdate - Our systems have fully recovered. We are now retrying failed tasks.Nov 25, 20:26 UTCMonitoring - Microsoft deployed...
View ArticleFront AI features outage
Dec 11, 23:30 UTCResolved - This caused numerous Front AI features to be unavailable, including AI Answers, AI Tagging (beta), Suggested Replies(beta), AI Compose, and AI Translate (beta)....
View ArticleAutomated emails from Front are delayed - notifications, invites to your...
Dec 18, 20:41 UTCResolved - This incident has been relsolved.Dec 18, 20:06 UTCMonitoring - We've worked with our provider and remediated the issue. We'll continue to monitor.Dec 18, 19:38 UTCUpdate -...
View ArticleAI answers for Chat errors
Dec 27, 00:01 UTCResolved - This incident has been resolved.Dec 26, 23:19 UTCUpdate - We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.Dec 26, 23:18...
View ArticleEmergency Database Maintenance - Chat and Knowledge Base
Jan 12, 06:34 UTCCompleted - The scheduled database upgrade has been completed.Jan 12, 06:29 UTCVerifying - Verification is currently underway as we bring the database back up and process delayed...
View ArticleDelays ingesting emails [gmail]
Feb 12, 21:39 UTCResolved - This incident has been resolved.Feb 12, 21:00 UTCIdentified - We're currently processing a backlog of Gmail messages.Messages received after 8:25pm UTC are not impacted.
View ArticleElevated error rates for [office365] channels
Mar 1, 22:32 UTCResolved - This incident has been resolved.Mar 1, 21:45 UTCMonitoring - Office seem to have resolved the issue. We're working through a backlog of imports.Mar 1, 21:23 UTCIdentified -...
View ArticleErrors sending and receiving mail for [Office365] channels
Mar 15, 00:28 UTCResolved - This incident has been resolved.Mar 14, 22:17 UTCMonitoring - We have deployed a fix and are monitoring the situation.Mar 14, 21:59 UTCUpdate - We are currently deploying a...
View Article[us-west-2] [by_company_00008] Customers may experience slowness in app loading
Mar 19, 17:59 UTCResolved - This incident has been resolved.Mar 19, 17:42 UTCMonitoring - A fix has been implemented and we are monitoring performance for customers.Mar 19, 17:24 UTCInvestigating - We...
View Article[office365] Message Attachment Size Limit Error
Apr 22, 21:56 UTCResolved - There has been a significant reduction in the number of failures for Office 365 requests with attachments larger than 3 MB. We will continue to monitor.Apr 17, 18:47...
View Article[office365] Some customers experiencing delays receiving messages on...
Apr 25, 15:19 UTCResolved - Issue is not resolved, opening a partner incident instead: https://front-partners.statuspage.io/incidents/sdln9wvbqdb7Please contact Microsoft for assistance with an...
View Article2025-04-29 Application unavailable for some customers
Apr 30, 05:43 UTCResolved - This incident has been resolved.Apr 30, 04:09 UTCMonitoring - As of 8:11 pm PDT (03:11 Wednesday UTC), the application is functioning for all customers. Front began applying...
View ArticleApp not loading [us-west-2][by_company_00008]
Jun 3, 16:29 UTCResolved - This incident has been resolved.Jun 3, 16:20 UTCMonitoring - A fix has been implemented and we are monitoring the results.Jun 3, 15:55 UTCInvestigating - We are currently...
View Article[us-west-2] [by_company_00008] Delays in analytics data ingestion
Jun 5, 07:39 UTCResolved - The backlog of analytics data has been fully processed, and metrics are now up to date.Jun 5, 06:45 UTCIdentified - We are currently processing a backlog of analytics data....
View ArticleWeb app not loading
Jun 9, 21:00 UTCResolved - A configuration change was made to the Content Distribution Network that caused the web clients to lose access to files that were needed for startup. The web app couldn't be...
View Article[us-west-2] [by_company_00007] Customers may experience slowness in app loading
Jun 24, 18:38 UTCResolved - This incident has been resolved.Jun 24, 16:40 UTCMonitoring - We have implemented initial mitigation measures and are seeing improvements in app loading times. Performance...
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