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[eu-west-1][by_company_00004] Front inaccessible

Mar 13, 15:55 UTCResolved - This incident has been resolved.Mar 13, 15:30 UTCMonitoring - A fix has been implemented and we are monitoring the results.Mar 13, 14:35 UTCIdentified - We have identified...

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[us-west-1][us-west-2][eu-west-1] Chat Inaccesible

Apr 15, 21:04 UTCResolved - Issue resolved, chat functional for all customers.Apr 15, 20:51 UTCMonitoring - Identified, mitigated, and continuing to monitor chat for customers.Apr 15, 20:47...

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Automated emails from Front are delayed - notifications, invites to your...

May 23, 04:46 UTCResolved - This incident has been resolved.May 23, 04:37 UTCMonitoring - A fix has been implemented and we are monitoring the results.May 23, 04:09 UTCUpdate - Critical transactional...

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Some customers are experiencing delays in sending emails [sendgrid]

Jul 31, 14:19 UTCResolved - This incident has been resolved.Jul 31, 14:01 UTCInvestigating - We are currently investigating this issue.

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App is intermittently slow [us-west-1][by_company_00009]

Aug 7, 22:42 UTCResolved - This incident has been resolved.Aug 7, 21:25 UTCIdentified - We have found something that appears to mitigate this issue. We are continuing to investigate.Aug 7, 20:31...

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App is intermittently slow [us-west-1][by_company_00009]

Aug 9, 01:42 UTCResolved - This incident is currently resolved. We've scheduled a database maintenance for later today to prevent the issue from reoccurring:...

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Emergency database maintenance [us-west-1][by_company_00009]

Aug 9, 04:17 UTCCompleted - The emergency maintenance has been completed with less than 5 minutes of downtime.Aug 9, 03:40 UTCIn progress - Scheduled maintenance is currently in progress. We will...

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Failures to send emails on Gmail channels [gmail]

Aug 9, 16:38 UTCResolved - Almost all Gmail traffic has now returned to a healthy state, with our retry mechanisms expected to restore full service to the small number of channels that are experiencing...

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Failures to send emails on Gmail channels [gmail]

Aug 9, 23:39 UTCResolved - A workaround has been implemented and we've observed a full recovery.Aug 9, 22:32 UTCIdentified - We have identified an issue and filed a bug report with Google. In the...

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Unable to sign in using Google

Aug 10, 02:36 UTCResolved - Between our workaround, and potentially changes by Google, this issue has been resolved.Aug 10, 00:05 UTCMonitoring - A workaround has been implemented and we are monitoring...

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Degraded performance in us-west-2 [us-west-2]

Aug 29, 10:05 UTCResolved - This incident has been resolved.Aug 29, 09:51 UTCMonitoring - We're beginning to see new deployments coming online. We're continuing to monitor the health of the cluster.Aug...

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Delays in sending and receiving Gmail messages [gmail]

Sep 13, 19:25 UTCResolved - All channels should be back to normal now.Sep 13, 19:19 UTCUpdate - Some channels are still experiencing delays as we import the backlog of messages received while Gmail was...

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Difficulties accessing Front on desktop and mobile in eu-west-1 region...

Sep 23, 11:30 UTCResolved - Application performance has appeared to return to normal for eu-west-1 users.Sep 23, 11:07 UTCIdentified - We believe we've identified the problem which caused a temporary...

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Increased error rate sending and receiving messages on email-based channels

Sep 28, 02:51 UTCResolved - This incident has been resolved.Sep 28, 02:21 UTCUpdate - Customers in us-west-2 and eu-west-1 regions have fully recovered. We are still working through the incoming...

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[by_company_00017] Elevated loading times for some customers in us-west-1

Oct 29, 13:15 UTCResolved - This incident has been resolved.Oct 29, 12:47 UTCMonitoring - We have put in place mitigations and are seeing a return to normal performance. We're continuing to monitor.Oct...

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[us-west-2] Increased failure rate on public API

Nov 18, 22:18 UTCResolved - This incident has been resolved.Nov 18, 20:44 UTCMonitoring - The increased rate of errors has subsided as of approximately 10 minutes ago, but we are still determining the...

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Exchange Online mailboxes sync delay [office365]

Nov 26, 02:52 UTCResolved - This incident has been resolved.Nov 26, 00:07 UTCUpdate - Our systems have fully recovered. We are now retrying failed tasks.Nov 25, 20:26 UTCMonitoring - Microsoft deployed...

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Front AI features outage

Dec 11, 23:30 UTCResolved - This caused numerous Front AI features to be unavailable, including AI Answers, AI Tagging (beta), Suggested Replies(beta), AI Compose, and AI Translate (beta)....

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Automated emails from Front are delayed - notifications, invites to your...

Dec 18, 20:41 UTCResolved - This incident has been relsolved.Dec 18, 20:06 UTCMonitoring - We've worked with our provider and remediated the issue. We'll continue to monitor.Dec 18, 19:38 UTCUpdate -...

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AI answers for Chat errors

Dec 27, 00:01 UTCResolved - This incident has been resolved.Dec 26, 23:19 UTCUpdate - We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.Dec 26, 23:18...

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Emergency Database Maintenance - Chat and Knowledge Base

Jan 12, 06:34 UTCCompleted - The scheduled database upgrade has been completed.Jan 12, 06:29 UTCVerifying - Verification is currently underway as we bring the database back up and process delayed...

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Delays ingesting emails [gmail]

Feb 12, 21:39 UTCResolved - This incident has been resolved.Feb 12, 21:00 UTCIdentified - We're currently processing a backlog of Gmail messages.Messages received after 8:25pm UTC are not impacted.

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Elevated error rates for [office365] channels

Mar 1, 22:32 UTCResolved - This incident has been resolved.Mar 1, 21:45 UTCMonitoring - Office seem to have resolved the issue. We're working through a backlog of imports.Mar 1, 21:23 UTCIdentified -...

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Errors sending and receiving mail for [Office365] channels

Mar 15, 00:28 UTCResolved - This incident has been resolved.Mar 14, 22:17 UTCMonitoring - We have deployed a fix and are monitoring the situation.Mar 14, 21:59 UTCUpdate - We are currently deploying a...

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[us-west-2] [by_company_00008] Customers may experience slowness in app loading

Mar 19, 17:59 UTCResolved - This incident has been resolved.Mar 19, 17:42 UTCMonitoring - A fix has been implemented and we are monitoring performance for customers.Mar 19, 17:24 UTCInvestigating - We...

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